Frequently Asked Questions

No. We do not offer a return policy or refunds on fish or other livestock. There are too many variables such as water quality, environmental concerns, transport methods  and others possibilities that are out of our control. We do our best to make sure all of our livestock leaves our shop in excellent health. On the rare chance there is a problem we definitely want to hear about it so that we can help correct any problems.

YES! This is our most frequently asked question and we encourage questions, concerns and other types of queries.

We receive new stock weekly. If you have a special request get in contact with us.

There are many methods to conquer the undesirable problem of algae.

• We would start with cutting back the amount and length of lighting in the tank. Over lighting is a common problem.
• Bulb life and bulb spectrum could be an issue. Lower kelvin spectrums tend to grow more algae and older light bulbs tend to produce the wrong or lower kelvin output.
• Increasing water change frequency and volume may be beneficial as it gets rid of excess nutrients that allow algae to grow.
• Clean up crew. Adding fish and invertebrate life that feed on micro and macro algaes will keep the population in check as well as nourish those animals.
• Adequate  or increased filtration.
• If the above methods do not work, chemical algaecides are our last recommendation.

It is variable depending on many factors including size, tank material (glass or acrylic), what you want to keep and if you will be maintaining it yourself or having a contractor do it for you. Contact us and we can help you come up with the perfect tank for your budget and needs.

YES! We carry a variety of common aquarium sizes, but can custom order nearly any aquarium size, configuration or help you design and contract for a custom build.

Absolutely. We can drill any non-tempered glass or acrylic aquarium. Due to possible risk of tank breakage we do not warranty or guarantee any holes/tanks drilled. While it IS a risk, generally it goes very well.

Generally no. It tends to be more expensive due to higher end equipment needs but the fundamentals remain the same. Contact us and we can talk about the options.

We are fantastic! Thank you for asking. 🙂 How are you?

We do not. Unfortunately this can be quite risky and in most cases we recommend buying a new aquarium. There are just too many variables to consider and a new tank from a reputable manufacturer will provide you with the peace of mind and generally come with a warranty.

Only when I am in beast-mode.

Generally a good acclimation process would include:

• Float sealed bag in sump or aquarium to match temperatures.
• Remove animals from bag and place in a clean acclimation tub or bowl near aquarium with the water they came in.
• Slowly drip or add small amounts of water from your aquarium (one or two cups) to the acclimation tub or bowl every 5-10 minutes until the majority of the water in the container is from the aquarium.
• Gently net the animals and place into their new home.
• NEVER introduce our or anyone else’s water into your aquarium. This minimizes the risk of possible contamination.

Boy howdy, YES WE DO!