Frequently Asked Questions

Please browse our Frequently asked questions.
Do you have a return policy on fish?

No. We do not offer a return policy or refunds on fish or other livestock. There are too many variables such as water quality, environmental concerns, transport methods  and others possibilities that are out of our control. We do our best to make sure all of our livestock leaves our shop in excellent health. On the rare chance there is a problem we definitely want to hear about it so that we can help correct any problems.

Can I ask you a question?

YES! This is our most frequently asked question and we encourage questions, concerns and other types of queries.

How often do you order new stock?

We receive new stock weekly. If you have a special request get in contact with us.


How do I get rid of algae?

There are many methods to conquer the undesirable problem of algae.

  • We would start with cutting back the amount and length of lighting in the tank. Over lighting is a common problem.
  • Bulb life and bulb spectrum could be an issue. Lower kelvin spectrums tend to grow more algae and older light bulbs tend to produce the wrong or lower kelvin output.
  • Increasing water change frequency and volume may be beneficial as it gets rid of excess nutrients that allow algae to grow.
  • Clean up crew. Adding fish and invertebrate life that feed on micro and macro algaes will keep the population in check as well as nourish those animals.
  • Adequate  or increased filtration.
  • If the above methods do not work, chemical algaecides are our last recommendation.
How much does it cost to start up an aquarium?

It is variable depending on many factors including size, tank material (glass or acrylic), what you want to keep and if you will be maintaining it yourself or having a contractor do it for you. Contact us and we can help you come up with the perfect tank for your budget and needs.

Do you carry tanks?

YES! We carry a variety of common aquarium sizes, but can custom order nearly any aquarium size, configuration or help you design and contract for a custom build.

What are recommended water parameters?

Proper water care is essential in keeping a happy aquarium. There are many factors that need to be taken in to account. The balance of nitrites, ammonia an pH are critical in keeping your fish healthy. Overcrowding and lack of proper filtration can lead to ammonia overload. Keeping an eye on the levels with test kits is a must for any aquarium owner. Proper water changes for both fresh and saltwater aquariums is a must do to keep all these levels in balance.

Here are some common specifications for ideal water chemistry. Every eco-system is unique, and may require different parameters based on inhabitants as well as other factors. Please don’t hesitate to contact us with any questions or comments. We have a large number of chemicals and aquarium testing supplies to help you monitor and keep your levels in balance.


Freshwater Water:

  • Temperature: 74-82º F
  • pH Level range: 6.5-8.2
  • Nitrite: 0.0-0.5 mg/L
  • Nitrate : 0-40 mg/L
  • Chlorine and Chloramine : 0.0 mg/L
  • Ammonia: 0.0-0.25 mg/L
  • Hardness: 100-250 mg/L

Saltwater Water:

  • Temperature: 74-80º F
  • pH Level range: 8.0-8.4
  • Nitrite: 0.0-0.5 mg/L
  • Nitrate : 0-40 mg/L
  • Chlorine and Chloramine : 0.0 mg/L
  • Ammonia: 0.0-0.25 mg/L
  • Calcium: 420-500 ppm
  • Alkalinity: 8-12 dKH
  • Magnesium: 1200-1350 mg/L
Do you drill aquariums?

Absolutely. We can drill any non-tempered glass or acrylic aquarium. Due to possible risk of tank breakage we do not warranty or guarantee any holes/tanks drilled. While it IS a risk, generally it goes very well.

Is a saltwater aquarium harder to keep?

Generally no. It tends to be more expensive due to higher end equipment needs but the fundamentals remain the same. Contact us and we can talk about the options.


How are you today?

We are fantastic! Thank you for asking. 🙂 How are you?

Do you repair or re-silicone aquariums?

We do not. Unfortunately this can be quite risky and in most cases we recommend buying a new aquarium. There are just too many variables to consider and a new tank from a reputable manufacturer will provide you with the peace of mind and generally come with a warranty.

Do you always have facial hair?

Only when I am in beast-mode.

How do I acclimate my fish, corals or inverts

Generally a good acclimation process would include:

  • Float sealed bag in sump or aquarium to match temperatures.
  • Remove animals from bag and place in a clean acclimation tub or bowl near aquarium with the water they came in.
  • Slowly drip or add small amounts of water from your aquarium (one or two cups) to the acclimation tub or bowl every 5-10 minutes until the majority of the water in the container is from the aquarium.
  • Gently net the animals and place into their new home.
  • NEVER introduce our or anyone else’s water into your aquarium. This minimizes the risk of possible contamination.
Do you like butterflies?

Boy howdy, YES WE DO!

Still not answered?

If your question is still not answered pleas give us a call or come by! We are happy to address any questions or concerns you may have.

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